The playbook
Heading Tags: How to Prioritize the Work
Prioritize heading tags work by connecting an observed problem with the people or business outcomes it affects. The objective is to use headings to make a page's structure understandable and navigable. Give the team a short ordered queue with a reason for each decision, rather than treating every suggestion as equally urgent.
Put the task in context
Use headings to expose the logic of a page: suitability, process, costs, preparation, and questions. A heading such as “What affects installation cost?” tells readers more than “More information.” Choose levels for the content hierarchy rather than using them only to obtain a visual size.
Build a queue from observed problems
Collect candidate work with heading level, the current condition, and the reason it matters. The first pass should distinguish a confirmed defect from an improvement idea. An item affecting sections with clear descriptive headings directly may deserve a different response from a preference with no observed effect.
Apply a practical decision order
| Order | Decision rule | Topic-specific starting point |
|---|---|---|
| 1 | Resolve failures that block the intended task | Name each section for the answer it contains |
| 2 | Restore missing information needed for the next decision | Give the page a descriptive main heading |
| 3 | Improve the most common supported use case | Organize sections around real reader questions |
| 4 | Verify the result before extending the change | Check heading order and visual consistency |
Consider reach effort and confidence together
Estimate how many relevant items share the same problem, the effort needed to fix it, and how confident you are about the cause. Do not hide those judgments inside an unexplained score. A small confirmed repair may be more useful now than a large speculative project, even if the project's eventual upside is greater.
For example, using headings only to repeat target phrases is a specific candidate for investigation. Check whether it occurs in one page or query record or across a repeated process. Where the same cause is confirmed, a shared correction may reduce repeated work. Where causes differ, preserve separate tasks instead of forcing them into one fix.
Write an actionable task
| Task element | Required detail |
|---|---|
| Scope | The relevant heading level and text |
| Observed problem | Using headings only to repeat target phrases |
| Proposed correction | Name each section for the answer it contains |
| Verification | Check heading order and visual consistency |
| Owner | content or development owner |
Limit work in progress
Choose a small set of tasks the responsible owners can finish and verify. Starting every item at once increases the number of unresolved dependencies and makes it difficult to learn from the first changes. Complete the blocked or foundational work before taking on refinements that depend on it.
Revisit the queue when evidence changes
After the first changes, inspect sections with clear descriptive headings and the observed condition that justified the work. Move an item up when evidence shows broader impact, or down when the assumed problem is not present. Keep the reason for reprioritization so the team can explain the decision without repeating the original investigation.
Keep page purpose visible throughout the work. A technically valid page can still fail to answer the reader’s question. Separate access and discovery problems from content problems so that the assigned action matches the cause.
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