The playbook
Website Navigation: Review Process
A useful website navigation review ends with a supported decision for each item examined. Define the evidence required before opening the report: label, destination, device, test result. These fields give reviewers a shared basis for agreeing what is working, what needs attention, and who should act.
Put the task in context
Check the menu with a keyboard, on a phone, and with long labels. The mobile control should expose the destinations and communicate its expanded state. Ensure visitors can close it and continue without getting trapped behind an overlay.
Set the review boundary
Choose the records or journeys that matter to the current question. Include a normal case, a recently changed case, and an exception where available. This is a diagnostic sample, not a claim that every item has been checked. Record how the sample was selected and what would justify expanding it.
Use explicit review criteria
| Criterion | Review question |
|---|---|
| Choose labels that match customer language | Is the supporting label current and traceable? |
| Limit ambiguous overlapping menu choices | Does destination support the decision being made? |
| Test keyboard touch and narrow-screen behavior | Can the next owner verify test result? |
Inspect the evidence before assigning a result
For each item, compare the intended behavior with the observed behavior. Pay particular attention to hiding the only navigation when the desktop menu collapses. If it appears, record where it occurs and which assumption it contradicts. Distinguish a verified defect from an unanswered question and from a preference about how the work should look.
Where the evidence supports the known correction, provide an accessible mobile menu with the same essential destinations. Give that action to an accountable owner with a description of the expected result. If you cannot yet identify the cause, assign a diagnostic action rather than prescribing a speculative repair.
Record a decision that can be acted on
| Decision | When to use it |
|---|---|
| Keep | The current state serves the intended task and the evidence is adequate. |
| Revise | A specific gap is confirmed and the proposed action addresses it. |
| Investigate | Important information is missing or conflicting. |
| Retire or combine | The item has no distinct useful purpose in the current scope. |
Verify corrections and expand selectively
Recheck the affected page or interaction record after the owner completes the action. Then inspect other items sharing the relevant cause. A shared template, process rule, or data source may justify expanding the review. Similar wording or appearance alone is a weaker reason.
Turn the review into a decision summary
Summarize the affected scope, confirmed findings, actions, and open questions. Connect the findings to navigation success rate using the same definition as the baseline. A good summary lets the responsible person decide what happens next without reading every working note.
Keep the page’s main task visible when adding helpful detail. Supporting information should reduce uncertainty at the decision point. If a section introduces a second unrelated offer, decide whether it belongs on another page.
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