broken links

Step 1 · How-to

Broken Links: Practical Guide

Repair links that lead readers to unavailable or incorrect destinations. A narrow first pass makes it easier to see whether the method works before applying it more widely.

Step 2 · Checklist

Broken Links: Checklist

Use this broken links checklist before a new release, a handoff, or a scheduled review. Its purpose is to verify the decisions that affect broken links on priority pages. Check an actual page or query record; a box marked complete without evidence does not show that the customer journey works.

Step 3 · Worksheet

Broken Links: Template and Field Guide

This broken links template turns a broad task into a record another person can use. It captures source URL, broken target, response, then connects that information to a decision. Copy the table into your working document or system and create a separate record for each item in scope.

Step 4 · Examples

Broken Links: Worked Examples

The following broken links examples illustrate how to move from an observed problem to a practical decision. They are hypothetical operating scenarios, not customer results or performance benchmarks. The central question is whether the work helps improve broken links on priority pages without losing the context needed to judge it.

Step 5 · Procedure

Broken Links: Team Workflow and Handoff

A team workflow for broken links needs more than a list of tasks. Each person should know what to receive, what to produce, and what evidence allows the next person to continue. Use the procedure below to make responsibilities explicit and keep broken links on priority pages connected to the work.

Step 6 · Automation

Broken Links: Automation Workflow

A broken links automation workflow should handle repeatable preparation and record movement while preserving the decisions that require context. Start by defining a reliable trigger around a page or query record. Then specify the required information, the permitted action, and what happens when the conditions are not met.

Step 7 · Prioritization

Broken Links: How to Prioritize the Work

Prioritize broken links work by connecting an observed problem with the people or business outcomes it affects. The objective is to repair links that lead readers to unavailable or incorrect destinations. Give the team a short ordered queue with a reason for each decision, rather than treating every suggestion as equally urgent.

Step 8 · Evaluation

Broken Links: Review Process

A useful broken links review ends with a supported decision for each item examined. Define the evidence required before opening the report: source URL, broken target, response, repair. These fields give reviewers a shared basis for agreeing what is working, what needs attention, and who should act.

Step 9 · Measurement

Broken Links: Metrics and Measurement

Measure broken links by defining broken links on priority pages precisely enough that two people can reproduce the result from the same records. Keep the reporting unit, date basis, and scope visible. Without those definitions, a change in the report may reflect a changed calculation rather than a changed customer outcome.

Step 10 · Mistakes

Broken Links: Mistakes and How to Fix Them

A common failure in broken links is redirecting a missing resource to an unrelated sales page. The consequences often appear later, when someone tries to act on incomplete or misleading information. This guide explains how to recognize the failure, correct the immediate problem, and prevent it from becoming a repeated working practice.